At Sheba Medical Center, compassionate care extends beyond medical treatment to embrace the emotional and practical needs of patients and their families. The Patient and Family Support Unit, led by Sally Zisman, exemplifies this holistic approach—providing guidance, empathy, and unwavering support during some of life’s most difficult times. Their work reminds us that healing is not just about the body, but also about caring for the heart and spirit.
Bringing Heart to Healthcare
At the heart of Sheba Medical Center’s compassionate care philosophy is a vital team dedicated to supporting patients and their loved ones during some of life’s most challenging moments. Leading this effort is Sally Zisman, director of the Patient and Family Support Unit, who brings nearly a decade of experience, empathy, and dedication to the role.
Sally’s Background and Mission
Sally’s background in family consulting uniquely positions her to understand the emotional layers that accompany any medical crisis.
“Working here is both a privilege and a responsibility,” she explains. “Every day, I’m reminded how crucial it is to treat patients not just as cases, but as people—with different needs, fears, and hopes.”
The department’s mission is rooted in the belief that true healing goes beyond clinical procedures, rather it involves understanding and addressing the psychological and emotional realities that families face during illness, hospitalization, or rehabilitation. Whether it’s offering guidance after a difficult diagnosis, helping navigate hospital systems, or simply being present during moments of vulnerability, the team ensures that no one faces the journey alone.
“One of the biggest challenges is dealing with the emotional and practical needs of families in real time, especially during a crisis,” Sally notes. “Every family is different, and our team remains flexible, empathetic, and deeply attuned to their fears, needs, and uncertainties.”
Emotional Care as Essential Care
At Sheba, emotional care is not seen as an “add-on” but as an essential part of comprehensive medical treatment. The Patient and Family Support Unit works closely with medical staff to ensure that families are supported throughout the care process; emotionally, logistically, and mentally. This holistic approach has helped redefine what patient-centered care means within the institution.
Sally emphasizes that this work, though intense, is incredibly meaningful. “We’ve come to deeply understand that any complex medical situation brings emotional, practical, and personal needs that cannot be ignored,” she says. This insight guides the unit’s every interaction and reinforces their commitment to humanizing healthcare.
The Soul of Sheba Medical Center
In many ways, the Patient and Family Support Unit represents the soul of Sheba Medical Center. While doctors and nurses focus on treating the body, Sally and her team care for the heart.
“I’m proud to be part of a team that brings heart into the healthcare system,” Sally concludes. “And ensures that no one walks alone.”
In a world where healthcare can often feel impersonal and overwhelming, the work of Sally Zisman and her team stands as a powerful reminder!
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