Where Clinical Excellence Meets Human Compassion: The Work of Noa Pakter at Sheba Medical Center
Since the start of the war, Noa Pakter has assumed a central role in managing the arrival and recovery experience of wounded soldiers, many of whom are transferred directly from combat zones.
“From the moment they arrive, we’re there to surround them with care and wrap them with love,” she shares. “Whatever they need, we’re here to help. They protected us—and now it’s our turn to protect them.”
Her team’s mission is not only to meet physical needs but to offer a stabilizing and empathetic environment, recognizing that trauma care begins with safety and trust.
Preparing for the Return of Hostages: Every Detail Matters
In parallel, Noa has been instrumental in preparing Sheba for the return of hostages, a process that demands discretion, sensitivity, and thoughtful planning. Her team remains on standby around the clock, working behind the scenes to create an environment tailored to each individual’s needs and preferences, even before they arrive.
“We learn about who they are, what makes them happy, what they like to eat, even their clothing size,” she explains. “From the lighting in the room to the scent in the air and the softness of the bedding,” every detail is considered. “We care for them and for their families, too. We want them to feel supported and loved, so they have a positive experience during their time here at Sheba.”
A Human-Centered Team Culture
Noa emphasizes the vital role of her team, a group of professionals she describes as “extraordinary” in their empathy, attentiveness, and quiet strength. “They lead with humility, strength, and this incredible ability to really see people,” she says. The work of the Patient Experience Division is not guided by checklists but by intention, purpose, and emotional intelligence.
In her words, being part of Sheba means working in a place that understands healing is multidimensional. It involves restoring dignity, fostering connection, and creating space for joy, especially in the most difficult moments.
In an era where medical institutions are redefining care delivery, the work led by Noa Pakter at Sheba Medical Center serves as a model for patient-centered hospitality and psychosocial support. Her team’s efforts reinforce a core value at Sheba: that healing is as much about how we care as what we treat.
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